Doctor "B"
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GREAT POST!!!
Mitchell, I greatly appreciate all the kind words in your post and appreciate your efforts in trying to “Get The Customer To The Appropriate Dr. Vinyl” in a timelier manner. Unfortunately, it would be impossible to publish a map of each franchise owner’s legal description of their territory. Not only would the map be more confusing to the customer, it would be misleading because most Dr. Vinyl franchise owners do not even service all the areas within their territory as it is. More importantly, some franchise owners (more than you would believe) only service automotive dealerships. They choose not to provide service for retail customers, residential customers, restaurants, national accounts or commercial type businesses. Currently, this is a decision the franchise owner has a right to make. Our point of view is by providing all the different services that we have to offer to the variety of clientele that is at your disposal, you only make your business stronger and more valuable while making the Dr. Vinyl/The Doctors Brand even stronger than ever before.The “Find Your Doctor” on the Dr. Vinyl website is doing exactly what it is supposed to be doing. The site is designed so when a customer puts in their city or zip code, it will find the closest Dr. Vinyl location to that zip code or city. If there are multiple Dr. Vinyl’s in the area, it will pull all of them up with the closest being the first in order. The website is designed to generate interest and turn it into a phone call or an email, whether that call is directly to the franchise owner or to corporate headquarters. Either way, when the franchise owner receives the call, they have the opportunity to accept or decline the job. Again, the franchise owner has the right to choose whom he does business with.
Regarding the website content of “Find Your Doctor”, Dr. Vinyl has sent information to owner’s multiple times that they can modify their location details at any time. They can also update their location details to include the exact services their franchise offers. It’s simply a phone call to corporate to make those changes.
The best way to handle the problem you’re speaking of, in my opinion, would be 1 of 2 ways:
1. Each Dr. Vinyl Franchise Owner knows EXACTLY what their franchise territory is. It is in their Franchise Agreement. They should absolutely communicate this information to each of their associates that work within their franchise, so they do not accidentally infringe on another owner’s territory. Also, each Dr. Vinyl Franchise Owner should communicate with their neighboring Dr. Vinyl franchise owners. If a franchise owner does not know who their neighboring franchise owners are, simply call corporate and we would be more than happy to let you know who it is. By working together, you are accomplishing a few things: 1) More services are being handled by Dr. Vinyl/The Doctors Touch and keeping the competition out of your region and 2) you are strengthening the overall brand of Dr. Vinyl/The Doctors Touch in your area which in turn keeps more companies relying on you for services. Note: Be aware that owners occasionally expand their territories. When this occurs, we will notify surrounding Dr. Vinyl owners of the territory expansion.
2. Since Dr. Vinyl owners’ territories and services vary so much, unless you are 100% sure, it’s best to have any “outside customer” contact Dr. Vinyl corporate for the most accurate information. Not just me, but all my other co-workers are just as knowledgeable. If we don’t have the answer, we will find it. That’s what we are here for.
We totally understand what you’re saying here, we get these frustrated customers calling every day. The biggest concern they have with the website is what they consider false advertising (according to the calls we receive). After a customer has viewed the website and reaches out to the Dr. Vinyl representative, it’s very frustrating to hear a customer say “is there anyone else, your guy is not returning a phone call or not responding to an email. Or even worse “your guy says he doesn’t offer that service or he’s not driving that far.” I believe this is a problem that we need to find a solution to.Sorry for the long response. Looking forward to all responses.
What I would do Brennon is get a good contact adhesive like you would use to lay down linoleum or vinyl floor in a home. You won’t need very much at all. Apply to both sides of the vinyl decking. That’s what I would use to seal the seams that way it will still be somewhat flexible. I would probably run a thin bead of paintable exterior caulk (you could use catalyst gel) to the edge of the seam to help prevent water from getting underneath. Where there are large gouges in the vinyl, since this vinyl decking is laying directly on top of plywood, I would put a sub patch in there and glue it in place with the contact adhesive as well. Then I would fill the void with VSRM, and dye to match. I would not offer any warranty because this is definitely a temporary fix. Based on the photos that you sent, it looks like they really need to replace the entire vinyl flooring due to weathering. Not trying to create more work, but the vinyl decking looks extremely dirty. Maybe you can make up some of your money by offering them to clean the deck with a product called “30 SECOND OUTDOOR CLEANER”. That stuff works great on all types of surfaces. Just spray it on, let it sit on the surface 5-10 minutes, agitate with stiff brush and rinse off. Hope this helps. Good luck.
Hey Brennon, any idea how old the vinyl deck covering is and if the homeowner by any chance has any scrap pieces?
In the pics, the material looks to be somewhat dried out. Is it very pliable? I would think that the vinyl is installed on top of plywood. If so, you can spread some contact adhesive under the vinyl and use a heat gun to help lay it back down to help seal the seams. I think you can use VSRM and/or Catalyst gel where the voids are.Thanks for posting Jeannie. Looking forward to seeing some replies.
Below are the pictures of the damaged deck that Brennon is wanting advice on what product to use and any suggestions anyone may have.
For the most part, they are all about the same. The biggest difference is that resins come in different thicknesses or viscosities. There are thin, medium and thick viscosity resins. The thin resins (consistency similar to water) up to thicker resins (consistency similar to syrup). The medium is obviously somewhere in the middle of the aforementioned. Some technicians like a thicker viscosity believing that it feels the damaged area quicker where as others prefer the thin viscosity believing it flows into the crack or legs better. There are a bunch of different brands out there but I personally believe it is a preference of the technician. Corey, with Delta Kits will be able to give you a more detailed description/purpose of the various types of resins. When it comes down to the nitty gritty, the type of resin needed for the job really depends on the type of damage you are dealing with. For most of our technicians doing basic rock chip repair, the thin and medium viscosity resins work best.
See you all at Convention!
Hey Brennon, thanks for the post. Depending on the damage, there are a few different products one might use to repair vinyl tile flooring and Vinyl Laminate flooring. Generally you would not use any of the heat cure compounds for this type of repair. Here are the products I’m familiar with. There may be other methods by other technicians.
VSRM
Clear Flex Gel
Black Flex Gel
Catalyst
Catalyst Gel Tube
Vinyl floor Adhesive
I believe there will be a demonstration shown at convention. Hopefully other Interior techs will chime in on this post.Thanks again for posting.
Done deal…check your email!