Reply To: MONEY MAKING IDEAS
Don’t Give Up On First Time Customers
I made sort of a Rookie mistake recently when an Upholstery Quote did not turn into a Bon Fide Job. I wrote the customer off, initially, and was kind of put off when he called again asking for 4 more quotes. There were several months between the initial and the latter quotes so I gave it one more try before I thought I would write this customer off for good. The total quote for the 4 stores was around $9,300. I had very little hope that this quote would amount to anything in the form of work. However, I still sent the quote to the customer. To my surprise it was approved very quickly! You never know when that extra effort is going to pay off. This is what Bill Hubbard preaches about in what I fondly call his “Red Shirt Chronicles”. If you don’t know what I’m talking about and haven’t seen it live, I am sure that Buster can direct you to the recorded version.
To beat all and since I felt like I could do no wrong I went ahead and asked about what happened to the first quote. I wanted to know if I had made some kind of error or if he had chosen someone else to do that work. To my surprise he had completely forgotten that job and is going back to check on it’s current status to see if he can get that added to the 4 store installation trip!
LESSON TO BE LEARNED: DON’T GIVE UP!